Terms and Conditions

supply2hotels (Business Customers Only)


IMPORTANT NOTICE: supply2hotels supplies Goods exclusively to business customers. By placing an order, you confirm that you are acting in the course of business and not as a consumer for the purposes of the Consumer Rights Act 2015.

1. Interpretation

1.1 Definitions

  • "Conditions" means these Terms and Conditions.
  • "Contract" means the contract for the sale of Goods formed under Clause 2.1.
  • "Customer" means any business, company, partnership, hotel, or hospitality operator purchasing Goods from supply2hotels.
  • "Goods" means all products supplied by supply2hotels.
  • "supply2hotels" means supply2hotels (VAT number 557401642) whose office is at 1 Rose Cottages, Frogpool, Truro, Cornwall, TR4 8RS.
  • "Writing" includes email and electronic communications.

1.2 References to legislation include amendments and re-enactments in force at the relevant time.

2. Basis of Sale (Formation of Contract)

2.1 A Contract is formed only when Supply2Hotels confirms acceptance of the Customer's order in Writing.

2.2 These Conditions and the Privacy Policy constitute the entire agreement. Any Customer terms are excluded unless expressly agreed in Writing by Supply2Hotels.

2.3 Any advice or recommendations provided are given in good faith. The Customer is responsible for ensuring the Goods are suitable for their intended purpose. All implied warranties are excluded to the fullest extent permitted by law.

2.4 Goods are not supplied on a sale-or-return basis.

2.5 supply2hotels may cancel an order prior to dispatch without liability. If delivery is refused or not accepted, the Customer remains liable for the full price and delivery costs.

3. Specifications

supply2hotels may alter Goods specifications to comply with legal requirements, manufacturer changes, or product improvements, provided such changes do not materially affect performance.

4. Price and VAT

4.1 Prices are subject to change and confirmed upon order acceptance.

4.2 All prices are exclusive of VAT and any applicable taxes or duties.

4.3 Delivery, handling, and administration charges are payable in addition to the Goods price.

5. Payment

Payments are processed via bank payments only. Payment will be taken at the point of order.

The Customer confirms that:

  • All information provided is accurate;
  • They are authorised to use the payment method; and
  • Sufficient funds are available.

6. Delivery, Inspection, and Returns

6.1 Delivery shall be made to the address specified at order placement.

6.2 Delivery dates are estimates only and not guaranteed.

6.3 The Customer must inspect Goods on delivery and notify supply2hotels in Writing within 7 days of any damage, shortage, or non-delivery. Failure to do so constitutes acceptance.

6.4 If delivery fails due to Customer unavailability or refusal, supply2hotels may charge re-delivery and handling costs.

6.5 Returns (B2B)

Returns are accepted only at the discretion of supply2hotels. Where authorised:

  • Notification must be given within 7 days of delivery;
  • Goods must be unused and resaleable;
  • Carriage costs are the Customer's responsibility.

Refunds or credits will be issued following inspection.

7. Risk and Title

7.1 Title to the Goods remains with supply2hotels until full payment is received.

7.2 Risk passes to the Customer upon delivery.

8. Warranties and Liability

8.1 supply2hotels warrants that Goods will conform to their description at delivery.

8.2 No warranty applies to defects arising from misuse, improper storage, modification, or normal wear and tear.

8.3 All implied warranties, conditions, and terms are excluded to the fullest extent permitted by law.

8.4 supply2hotels shall not be liable for:

  • Loss of profit or business;
  • Indirect or consequential loss;
  • Delays caused by events beyond reasonable control.

8.5 Total liability under the Contract shall not exceed the price paid for the affected Goods.

9. Insolvency

If the Customer becomes insolvent or ceases trading:

  • All outstanding sums become immediately due; and
  • supply2hotels may suspend or cancel further deliveries without liability.

10. Intellectual Property

The Customer shall not use or reproduce supply2hotels' branding, images, website content, or trademarks without prior written consent and shall indemnify supply2hotels against any breach.

11. General

11.1 supply2hotels may assign or subcontract its obligations.

11.2 Notices must be given in Writing to the registered or principal business address.

11.3 Failure to enforce any right does not constitute a waiver.

11.4 These Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction.

12. Contact supply2hotels

Address:
1 Rose Cottages
Frogpool
Truro
Cornwall
TR4 8RS


By email: sales@supply2hotels.co.uk


By telephone: 01872 865449


By mobile: 07767 360385