Returns Procedure

If your goods are damaged during transportation

If any items were damaged during transportation, we ask that you advise us within 7 days. If the goods are clearly damaged on delivery, you should advise the courier of the damage and either refuse or accept the delivery, but making sure the courier makes a note of the damaged parcel.

If the damage has occurred during transit then we can arrange for the goods to be collected from you. Items should be returned to supply2hotels in their original packaging complete with all accessories and paperwork. Once the goods have been received back into the warehouse, we will issue a replacement or full refund to you via your original payment method.

If your goods are faulty when delivered

If your item arrives faulty, you have 14 days to report it. Return the item in its original packaging with all accessories and documents. Once the fault is confirmed, you'll receive a replacement or full refund, plus reimbursement for return shipping.

If the item is not faulty, it will be returned to you, and you will cover the return postage costs.

If your item develops a fault whilst in warranty

If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

Please note that not all products are supplied with warranty. Most of our warranties are with our manufacturers who will deal with the faulty item when it is returned to them.

Refund policy for bespoke products and special orders

Unfortunately, our refund policy does not apply to bespoke items and special order products. These are not returnable unless they are faulty.

Contact Us

If you wish to contact us regarding a return, please email your enquiry to sales@supply2hotels.co.uk.